Project Details
Full Time Project
8 Months
Conducted interviews & user tests. Created user flows, wireframes, & designs.
Figma, Figjam, Google Meet (for tests and interviews)
Work with product mangers to define and refine the concept and with developers to address technical limitations
Overview
Timeline
Discovery & Design: 2 months
Project Hold: 6 months due to reprioritization
Refinement: 2 weeks
Completed: May 2024
Many work orders are created in English by residents or property staff, while many maintenance technicians speak Spanish as their first language, leading to frequent calls to supervisors for clarification.
To solve this, we integrated AI into the app for in-app translation, eliminating the need to switch apps or seek help. After testing three translation options internally and with end users, we found that a simple “View in Spanish” button was the most effective.
Clients are excited about this feature and have expressed interest in adding more translation capabilities to the app, which are now on the roadmap.
Results
320
Weekly Users
2.1K
Weekly Events
